Users demand that IT organizations deliver the performance, responsiveness
and availability to support the role they play within the business
processes of their organization.
RCG Ltd helps organizations to develop and improve service delivery
while reducing costs through a combination of management tools,
best practices and improved communication between the business
and IT. By focusing on people, processes, technology and the IT
Infrastructure Library (ITIL) we use our extensive experience
and expertise to develop, implement and integrate a complete Service
Management solution that uniquely meets your needs.
ITIL and ITSM Consulting Services
IT services must be delivered to business users to agreed service
levels and costs, and in order to help you achieve that, we offer
you Consulting Services and Technology Solutions to enable the
adoption of ITIL and implementation of IT Service Management (ITSM)
in your organization. Our consulting services cover:
Introduction to ITIL and ITSM
This is a seminar with line-of-business, quality and IT executives
to introduce and provide an overview of the concept, processes,
challenges and benefits that ITIL adoption and ITSM implementation
can bring to your organization
“Where are we?” Assessment of your IT organization
Our consultants make an initial assessment of the current state
and operations of your IT department in order to answer the
“Where are we now?” and better understand the “Where we want
to be?” question.
ITIL and ITSM adoption workshop
Based on the results of the assessment, our consultants work—together
with your IT organization—on the identification of key services
and a services catalog for adoption in 2 areas: Service Delivery
and Service Support. This stage also covers the development
of an implementation plan to align people, processes and technology
and effectively link them to business objectives.
Implementation
At this stage, we establish the introduction of fully documented
processes to deliver high-quality services and the implementation
of technology tools that will support the execution of those
processes.
Reassessment and continuous improvement
The demands and challenges of IT organizations change evolve
and grow just as business environments do. In order to keep
up with that challenge, we establish periodical reassessments
to continuously identify areas of improvement and enable IT
to adjust to new business requirements in a timely manner.